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Help With APDT Website

 

APDT Membership

  1. Click on "APDT Membership" > "Join APDT Online"
  2. Fill in the registration form and click "Register"
  3. Select the payment method. You have the option to pay with PayPal or Direct Deposit (to pay with cheque, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that there will be a delay in processing your membership registration if you choose this payment method). Click on the button of your chosen payment.

Payment by PayPal

  1. If you pay with PayPal, you will be re-directed to PayPal website. Please follow the instruction to complete your payment.
  2. After completing your payment, you will be re-directed back to APDT website. You will receive an email notification once your membership is approved (it can take up to six weeks).

Payment by Direct Deposit

  1. Click the "Direct Deposit" button then click the "Click Here To Confirm Your Registration" button.
  2. Your receipt will be displayed together with APDT bank account information. IMPORTANT! Please quote your receipt number as the reference for your deposit payment as otherwise your registration payment cannot be processed. You will receive an email notification once your membership is approved (it can take up to six weeks)

I am already a member, how do I renew my membership?

  1. You need to login to be able to renew your membership. Your username is your Membership Number.
  2. Click on "APDT Membership" > "Renew Membership". Your current membership level and status will be displayed.
  3. Click the "Renew Now" button.
  4. Select the payment method. You have the option to pay with PayPal or Direct Deposit (to pay with cheque, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that there will be a delay in processing your membership renewal if you choose this payment method). Click on the button of your chosen payment.

PayPal Payment

  1. You can pay by credit card via PayPal and you DON'T HAVE TO have a PayPal account
  2. If you pay with PayPal, you will be re-directed to PayPal website. Please follow the instruction to complete your payment.
  3. After completing your payment, you will be re-directed back to APDT website and your membership is automatically renewed for another year.

Payment by Direct Deposit

  1. Click the "Direct Deposit" button then click the "Click Here To Confirm Your Registration" button.
  2. Your receipt will be displayed together with APDT bank account information. IMPORTANT! Please quote your receipt number as the referencefor your deposit as otherwise your renewal payment cannot be processed. You will receive an email notification once your membership is approved (it can take up to six weeks)
  3. Your membership status would be pending until your payment is received. Once payment is received, your membership will be renewed automatically for another year.

I am an Associate Member, can I upgrade to Full Membership?

  1. You can upgrade your membership at anytime by paying the $10 fees difference.
  2. Login into your account. Your username is your Membership Number.
  3. Click "View Profile" on the Members Area module on the left hand side and click on "Membership Detail" tab. Your Current Membership level, status and upgrade option will be displayed.
  4. Choose one of the two options available (upgrade to Full Membership (Australia) or upgrade to Full Membership (Overseas). Click the "Upgrade" button.
  5. Select the payment method. You have the option to pay with PayPal or Direct Depositto pay with cheque, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that there will be a delay in processing your membership renewal if you choose this payment method). Click on the button of your chosen payment.

PayPal Payment

  • You can pay by credit card via PayPal and you DON'T HAVE TO have a PayPal account
  • If you pay with PayPal, you will be re-directed to PayPal website. Please follow the instruction to complete your payment.
  • After completing your payment, you will be re-directed back to APDT website and your membership will be automatically upgraded.

Payment by Direct Deposit

  1. If you opt to pay by Direct Deposit, your upgrade summary will be displayed together with more information on your preferred payment (eg. bank details for Direct Deposit). Review the information and click the "Next" button to display your receipt.
  2. Confirm that you will be paying offline by clicking the "OK" button.
  3. Your receipt will be displayed on a pop-up window. IMPORTANT! Please quote your receipt number as the reference as otherwise your payment cannot be processed.
  4. Your membership upgrade status would be pending until your payment is received. Once payment is received, your membership will be upgraded automatically.

Other FAQs

I paid by Direct Deposit but no pop-up window came up? What to do?

  • You might have a pop-up blocker enabled. Some websites, including some banking sites, use pop-ups for important features. Blocking all pop-ups disables such features. To allow APDT website (and other important ones) to use pop-ups, while blocking all others, you can add www.apdt.com.au to the list of allowed sites.

How to access pop-up blocker setting:

I'm not a computer whiz, can I join APDT or renew/upgrade my membership offline?

Can you please send me the receipt/tax invoice for my registration or renewal?

  1. If you renewed or registered offline (by sending a paper form), please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to have the tax invoice sent to you. If you renewed or registered online, you can download and print your tax invoice by logging into your account:
  2. Go to www.apdt.com.au and log in using your membership number and password.
  3. Once logged in, click "View Profile" on the Members Area module on the left hand side.
  4. Click on the "Membership Details" tab and at the bottom of the page you can see the link to download your tax invoice.

I forgot to write down APDT Bank Account Detail for direct deposit. Who can I contact to get this information?

  • APDT bank account detail is as follow: Account Name: APDT Australia, BSB: 032 082, Account Nr: 198888.

I still have a few questions, who can I talk to?

  • Please email This email address is being protected from spambots. You need JavaScript enabled to view it. for all your membership inquiries.

All about PayPal

What is PayPal and how does it work?

  • PayPal is a "middleman service" for online purchasing, just like wire transfer in the old days. Over 99 million Internet users now prefer to use PayPal to make online payment.
  • As an online financial transaction broker, PayPal lets people send money to each other's email addresses. At no time will either party see the other's credit card or bank information. Similar to an escrow service, PayPal acts as the middleman holder of money and through its policies, practices and business integrity, PayPal has earned the trust of both sellers and buyers. With multiple guarantees in place, buyers and sellers entrust PayPal with their credit card and bank information and PayPal keeps that private customer information secret and secured. Then, while "blinded" from the other praty's confidential information, strangers safely send money to each other through PayPal and email.

You don't need special technology nor a business license to send/receive money through PayPal. The only requirements are:

  1. A valid email address.
  2. A valid credit card or bank account.

Does it cost money to have a PayPal account?

  • PayPal is FREE for buyers and for sending money to someone else. Once a buyer sets up a PayPal account, it costs nothing to send money to a vendor. The funds are withdrawn from the buyer's credit card or bank account, or both. PayPal doesn't charge buyers to send money.

How safe is PayPal?

  • Although no system is 100% foolproof, PayPal keeps errors and fraud to a bare minimum by utilising the latest in secure technology and employing a large team of experts in all areas of online safety. Every transaction is confirmed by email to the PayPal account holder and any transaction you wish to dispute will be resolved by a team of analysts who is accessible 24/7. PayPal also guarantees 100% protection against unauthorised payments from your account.

How do I open a PayPal account?

  • Please go to www.paypal.com.au and click "Sign Up". If you don't sell online, choose a Personal account and follow the instruction. You need a valid email address and a valid credit card or bank account.
  • If I don't want to open a PayPal account, can I still renew my APDT membership online and pay with credit card?
  • Yes, you can. When you renew your membership online, please choose PayPal as method of payment and you will be redirected to PayPal website. Your payment summary will be displayed on the left hand side and on the right hand side there is a login box. Underneath the login box, click "Don't have a PayPal account?" link and follow the instruction. You need a valid email address and a valid credit card to finalise the payment.

Website Login

I don't remember my password, how do I get a new one?

  • Please click on the "Forgot login?" link on the Members Area module on the left hand side of APDT website.
  • Tick the "Lost Password" check box and enter your Username (membership number) and the email address you used when registering as APDT member.
  • Click the "Send Username/Password" button and a new password will be sent to your email.

I don't remember my membership number, how can I find out?

  • Please click on the "Forgot login?" link on the Members Area module on the left hand side of APDT website.
  • Tick the "Lost Username" check box and enter the email address you used when registering as APDT member.
  • Click the "Send Username" button and your membership number will be sent to your email.

I don't remember my login details and I have changed my email address. I don't have access to my old email anymore so I can't get a new password online. What do I do?

  • Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to have your email address updated in our database. Once this is done, you can retrieve your login details by following the steps for getting a new password above.

I got a new password sent to my email but it's so difficult to remember! How can I change it to something easier?

  • Please login using your membership number and new password.
  • Once logged in, click on the "Edit Profile" link on the Members Area module on the left hand side of the website and your membership details will be displayed.
  • Click on the "Contact Info" tab and write your new password. You need to write the new password twice to ensure there is no typo. Click the "Update" button and your password will be changed automatically.

I requested a new password but still can't login to APDT website with the new password.

  • If your membership is current (ie. you have paid for this year's membership), most likely it's a typo problem. Please ensure that you have typed in the password correctly. If you copy and paste the password from your email, please ensure you don't copy any blank spaces before and after your password because this would make your password invalid.
  • If your membership is NOT current (ie. you haven't renewed and paid for this year's membership or your membership has lapsed for more than a year), your access to the APDT website is blocked and your login details will not work. In this case, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to have your membership re-activated.

Updating My Personal Information

How do I change/update my email address?

  • Please login using your membership number and password and click on the "Edit Profile" link on the Members Area module on the left hand side of APDT website.
  • Click on the "Contact Info" tab and write down your new email address.
  • Click the "Update" button and your new email address is automatically updated.

How do I change/update my postal address and/or phone number?

  • Please login using your membership number and password and click on the "Edit Profile" link on the Members Area module on the left hand side of APDT website.
  • Click on the "Contact Info" tab and write down your new address and/phone number.
  • Click the "Update" button and your new information is automatically updated.

I don't want my personal details (name, suburb, postcode and state) to be disclosed to other members and displayed on the website. What do I need to do?

  • Please login using your membership number and password and click on the "Edit Profile" link on the Members Area module on the left hand side of APDT website.
  • Click on the "Additional Details" tab and untick the box that says "Disclose My Details To Other Members".
  • Click the "Update" button and your personal details will no longer be listed on APDT website.

I don't want to disclose my personal details to Marsh Insurance. What do I need to do?

  • By default, your personal information is NOT disclosed to Marsh Insurance. However, if you have chosen to do so in the past and wish to change this, please do the following steps:
    1. Please login using your membership number and password and click on the "Edit Profile" link on the Members Area module on the left hand side of APDT website.
    2. Click on the "Additional Details" tab and untick the box that says "Disclose My Details To Marsh Insurance".
    3. Click the "Update" button and your personal details will no longer be disclosed.

I live in Australia and have opted to receive APDT newsletter by email. However I want to change my preference to receive the newsletter by post. How do I do it?

  • Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with your request and we will change your newsletter preference.

Trainers Directory

How do I add my business detail to the APDT Trainers Directory?

  1. Please login with your membership number and password.
  2. Once logged in, go to "Trainers Directory" --> "Add Your Business Details".
  3. Fill in the form and click "Submit". Your business details will be added automatically.

How do I edit my business detail on the APDT Trainers Directory?

  1. Please login with your membership number and password.
  2. Once logged in, click on "View Profile" link on the Members Area module on the left hand site and your membership information will be displayed.
  3. Click on "Trainers Directory Listings" tab to display all your business listing.
  4. Click on the business Title you wish to edit and when your business information is displayed, click "Edit".
  5. Update your business information and click "Submit" when finished. Your business detail will be updated automatically.

I'm logged in on APDT website but I can't see the "Add Your Business Details" link?

  • Only APDT Full Members can add their business detail. If you're an Associate Member and wish to have your business listed, please upgrade your membership.

I'm a Full Member but I can't see the "Add Your Business Details" link?

  • The "Add Your Business Details" link is only visible if you are logged in, otherwise it's hidden to prevent non-members to list their business. Please login using your membership number and password and you will be able to add your business details online.

Library

How do I borrow a library item?

How many items can I borrow at any one time and how much does it cost?

  • You can borrow a maximum of 2 items and it's free to borrow items from our library. Please read the Library Borrowing Rules for more information.

I click on the "Library Catalogue" link but the page is empty?

  • Only financial members of APDT Australia may borrow from the library. If you're a member, please login to view the library catalogue.

I thought you have hundreds of books, DVDs and CDs in your collection. Why am I only seeing a few in the online catalogue?

  • Yes, we do have hundreds of items but we're still in the process of uploading them all to the online database. In the meantime, if you can't find the titles you want please download the complete catalogue and email your loan request to This email address is being protected from spambots. You need JavaScript enabled to view it..

Some library items have a red cross icon under status. What does it mean?

  • The red cross icon means that particular item is on loan and you can't borrow it. Once the item has been returned, the status will change to a check box that you can select to borrow.

Can I write a Review for books I have read?

  • Yes, all financial members can write a review and give ratings to library items. Just click on the "Review" button under each item and submit your review.

I borrowed a library item but the librarian sent me an email saying it's on loan by another member. How did this happen?

  • When a member submit a request to borrow a book, the librarian will review it before approving/declining the request. In the meantime, the item is still shown as available on the Library Catalogue. If there are more than requests for the same item, the librarian will loan the item to the first one on queue (determined by the system time stamp).
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Members Login

You MUST login to access the Members Area. Your username is your APDT membership number, eg 025 or 1234