How do I join APDT?

• Step 1: Click on "APDT Membership" > "Join APDT Online"
• Step 2: Fill in the registration form and click "Register"
• Step 3: Select the payment method. You have the option to pay with PayPal, Direct Deposit, Cheque or Money Order. Click on the button of your chosen payment.

PayPal Payment

• Step 4: If you pay with PayPal, you will be re-directed to PayPal website. Please follow the instruction to complete your payment.
• Step 5: After completing your payment, you will be re-directed back to APDT website. You will receive an email notification once your membership is approved (it can take up to four weeks).

Payment by Direct Deposit, Cheque or Money Order

• Step 4: If you opt to pay by Direct Deposit, Cheque or Money Order, your registration summary will be displayed together with more information on your preferred payment (eg. bank details for Direct Deposit). Review the information and click the "Next" button to display your receipt.
• Step 5: Confirm that you will be paying offline by clicking the "OK" button.
• Step 6: Your receipt will be displayed on a pop-up window. Please print this receipt and enclose it with your payment. Alternatively, please write your name and/or membership number on the back of the cheque/money order. If paying by Direct Deposit, please quote your receipt number as the reference.
• You will receive an email notification once your membership is approved (it can take up to four weeks)

 I am already a member, how do I renew my membership?

You need to login to be able to renew your membership. Your username is your Membership Number.

• Step 1: Click on "APDT Membership" > "Renew Membership". Your current membership level and status will be displayed.
• Step 2: Click the "Renew Now" button.
• Step 3: Select the payment method. You have the option to pay with PayPal, Direct Deposit, Cheque or Money Order. Click on the button of your chosen payment.

PayPal Payment

• Step 4: If you pay with PayPal, you will be re-directed to PayPal website. Please follow the instruction to complete your payment.
• Step 5: After completing your payment, you will be re-directed back to APDT website and your membership is automatically renewed for another year.

Payment by Direct Deposit, Cheque or Money Order

• Step 4: If you opt to pay by Direct Deposit, Cheque or Money Order, your renewal summary will be displayed together with more information on your preferred payment (eg. bank details for Direct Deposit). Review the information and click the "Next" button to display your receipt.
• Step 5: Confirm that you will be paying offline by clicking the "OK" button.
• Step 6: Your receipt will be displayed on a pop-up window. Please print this receipt and enclose it with your payment. Alternatively, please write your name and/or membership number on the back of the cheque/money order. If paying by Direct Deposit, please quote your receipt number as the reference.
• Your membership status would be pending until your payment is received. Once payment is received, your membership will be renewed automatically for another year.

 I login but can't see the "Renew Now" button on my membership profile. Why don't I have the option to renew online?

APDT implemented a different membership system a while ago for a short period of time. This caused members who registered or renewed online after 1 Nov 2009 to have their membership expiry date set to one year after the registration/renewal date instead of 30 June each year. In this case, you can't renew your membership now but you don't need to worry about it! One of the APDT Committee will get in touch with you in the near future to discuss what action needs to be taken to get your membership up to date.

 I am an Associate Member, can I upgrade to Full Membership?

You can upgrade your membership at anytime by paying the $10 fees difference.

• Step 1: Login into your account. Your username is your Membership Number.
• Step 2: Click "View Profile" on the Members Area module on the left hand side and click on "Membership Detail" tab. Your Current Membership level, status and upgrade option will be displayed.
• Choose one of the two options available (upgrade to Full Membership (Australia) or upgrade to Full Membership (Overseas). Click the "Upgrade" button.
• Step 3: Select the payment method. You have the option to pay with PayPal, Direct Deposit, Cheque or Money Order. Click on the button of your chosen payment.

PayPal Payment

• Step 4: If you pay with PayPal, you will be re-directed to PayPal website. Please follow the instruction to complete your payment.
• Step 5: After completing your payment, you will be re-directed back to APDT website and your membership will be automatically upgraded.

Payment by Direct Deposit, Cheque or Money Order

• Step 4: If you opt to pay by Direct Deposit, Cheque or Money Order, your upgrade summary will be displayed together with more information on your preferred payment (eg. bank details for Direct Deposit). Review the information and click the "Next" button to display your receipt.
• Step 5: Confirm that you will be paying offline by clicking the "OK" button.
• Step 6: Your receipt will be displayed on a pop-up window. Please print this receipt and enclose it with your payment. Alternatively, please write your name and/or membership number on the back of the cheque/money order. If paying by Direct Deposit, please quote your receipt number as the reference.
• Your membership upgrade status would be pending until your payment is received. Once payment is received, your membership will be upgraded automatically.

 I paid by Direct Deposit but no pop-up window came up? What to do?

You might have a pop-up blocker enabled. Some websites, including some banking sites, use pop-ups for important features. Blocking all pop-ups disables such features. To allow APDT website (and other important ones) to use pop-ups, while blocking all others, you can add www.apdt.com.au to the list of allowed sites.

How to access pop-up blocker setting:

• Mozilla Firefox
• Internet Explorer
• Google Chrome

 I'm not a computer whiz, can I join APDT or renew/upgrade my membership offline?

You sure can! Please download the registration/renewal/upgrade form and send it together with your payment (Cheque, Money Order or Direct Deposit) to: The Secretary, APDT Australia Inc, PO Box 3711, WESTON CREEK, ACT 2611, AUSTRALIA.

 Can you please send me the receipt/tax invoice for my registration or renewal?

If you renewed or registered offline (by sending a paper form), please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it to have the tax invoice sent to you. If you renewed or registered online, you can download and print your tax invoice by logging into your account:

• Go to www.apdt.com.au and log in using your membership number and password.
• Once logged in, click "View Profile" on the Members Area module on the left hand side.
• Click on the "Membership Details" tab and at the bottom of the page you can see the link to download your tax invoice.

 I forgot to write down APDT Bank Account Detail for direct deposit. Who can I contact to get this information?

APDT bank account detail is as follow: Account Name: APDT Australia, BSB: 032 082, Account Nr: 198888.

 I still have a few questions, who can I talk to?

Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for all your membership inquiries.

End FAQ

 I don't remember my password, how do I get a new one?

• Please click on the "Forgot login?" link on the Members Area module on the left hand side of APDT website.
• Tick the "Lost Password" check box and enter your Username (membership number) and the email address you used when registering as APDT member.
• Click the "Send Username/Password" button and a new password will be sent to your email.

 I don't remember my membership number, how can I find out?

Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it to have your membership number emailed to you.

 I don't remember my login details and I have changed my email address. I don't have access to my old email anymore so I can't get a new password online. What do I do?

Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it to have your email address updated in our database. Once this is done, you can retrieve your login details by following the steps for getting a new password above.

 I got a new password sent to my email but it's so difficult to remember! How can I change it to something easier?

• Please login using your membership number and new password.
• Once logged in, click on the "Edit Profile" link on the Members Area module on the left hand side of the website and your membership details will be displayed.
• Click on the "Contact Info" tab and write your new password. You need to write the new password twice to ensure there is no typo. Click the "Update" button and your password will be changed automatically.

 I requested a new password but still can't login to APDT website with the new password.

• If your membership is current (ie. you have paid for this year's membership), most likely it's a typo problem. Please ensure that you have typed in the password correctly. If you copy and paste the password from your email, please ensure you don't copy any blank spaces before and after your password because this would make your password invalid.
• If your membership is NOT current (ie. you haven't renewed and paid for this year's membership or your membership has lapsed for more than a year), your access to the APDT website is blocked and your login details will not work. In this case, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it to have your membership re-activated.

End FAQ

 How do I change/update my email address?

• Please login using your membership number and password and click on the "Edit Profile" link on the Members Area module on the left hand side of APDT website.
• Click on the "Contact Info" tab and write down your new email address.
• Click the "Update" button and your new email address is automatically updated.

 How do I change/update my postal address and/or phone number?

• Please login using your membership number and password and click on the "Edit Profile" link on the Members Area module on the left hand side of APDT website.
• Click on the "Contact Info" tab and write down your new address and/phone number.
• Click the "Update" button and your new information is automatically updated.

 I don't want my personal details (name, suburb, postcode and state) to be disclosed to other members and displayed on the website. What do I need to do?

• Please login using your membership number and password and click on the "Edit Profile" link on the Members Area module on the left hand side of APDT website.
• Click on the "Additional Details" tab and untick the box that says "Disclose My Details To Other Members".
• Click the "Update" button and your personal details will no longer be listed on APDT website.

 I don't want to disclose my personal details to Marsh Insurance. What do I need to do?

By default, your personal information is NOT disclosed to Marsh Insurance. However, if you have chosen to do so in the past and wish to change this, please do the following steps:

• Please login using your membership number and password and click on the "Edit Profile" link on the Members Area module on the left hand side of APDT website.
• Click on the "Additional Details" tab and untick the box that says "Disclose My Details To Marsh Insurance".
• Click the "Update" button and your personal details will no longer be disclosed.

End FAQ

 How do I add my business detail to the APDT Trainers Directory?

• Please login with your membership number and password.
• Once logged in, go to "Trainers Directory" --> "Add Your Business Details".
• Fill in the form and click "Submit". Your business details will be added automatically.

 How do I edit my business detail on the APDT Trainers Directory?

• Please login with your membership number and password.
• Once logged in, click on "View Profile" link on the Members Area module on the left hand site and your membership information will be displayed.
• Click on "Trainers Directory Listings" tab to display all your business listing.
• Click on the business Title you wish to edit and when your business information is displayed, click "Edit".
• Update your business information and click "Submit" when finished. Your business detail will be updated automatically.

 I'm logged in on APDT website but I can't see the "Add Your Business Details" link?

Only APDT Full Members can add their business detail. If you're an Associate Member and wish to have your business listed, please upgrade your membership.

 I'm a Full Member but I can't see the "Add Your Business Details" link?

The "Add Your Business Details" link is only visible if you are logged in, otherwise it's hidden to prevent non-members to list their business. Please login using your membership number and password and you will be able to add your business details online.

End FAQ

 How do I borrow a library item?

Please read the How To Borrow page for more information.

 How many items can I borrow at any one time and how much does it cost?

You can borrow a maximum of 2 items and it's free to borrow items from our library. Please read the Library Borrowing Rules for more information.

 I click on the "Library Catalogue" link but the page is empty?

Only financial members of APDT Australia may borrow from the library. If you're a member, please login to view the library catalogue.

 I thought you have hundreds of books, DVDs and CDs in your collection. Why am I only seeing a few in the online catalogue?

Yes, we do have hundreds of items but we're still in the process of uploading them all to the online database. In the meantime, if you can't find the titles you want please download the complete catalogue and email your loan request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 Some library items have a red cross icon under status. What does it mean?

The red cross icon means that particular item is on loan and you can't borrow it. Once the item has been returned, the status will change to a check box that you can select to borrow.

 Can I write a Review for books I have read?

Yes, all financial members can write a review and give ratings to library items. Just click on the "Review" button under each item and submit your review.

 I borrowed a library item but the librarian sent me an email saying it's on loan by another member. How did this happen?

When a member submit a request to borrow a book, the librarian will review it before approving/declining the request. In the meantime, the item is still shown as available on the Library Catalogue. If there are more than requests for the same item, the librarian will loan the item to the first one on queue (determined by the system time stamp).

End FAQ